What to do in case of an accident

Getting in an accident can be very stressful.
That's why we try to make the claims process as simple as possible.
Tesla car

An accident occured

Are you safe?

If you or anybody involved in the accident is badly injured, contact emergency services first.

Need urgent assistance?

Call +32 2 320 39 75 for assistance on the road, available 24/7.

Online form to report an incident for your Tesla

Fill out the claim form

  • Prepare the following documents:
    • Pictures you took of the damaged vehicle(s)
    • Your completed European Accident Form
  • Submit the claim form on your phone or computer
  • Fill in all the fields as completely and accurately as possible to speed up the process.

Please be patient, we'll get back to you.

Once you've submitted your claim, you don’t have to do anything else, unless we ask you for missing information. We'll review your case as soon as possible.

Your claim is answered

If your claim is accepted, we'll provide you with the best possible solution, whether in the form of a repair or monetary reimbursement.

If you're not happy with the result, you can use this form to file a formal complaint about your claim.

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