What to do in case of an accident

Getting in an accident can be very stressful.
That's why we try to make the claims process as simple as possible.

An accident occured

Are you safe?

If you or anybody involved in the accident are badly injured, contact emergency services first.

Need urgent assistance?

Call +34 900 431 710 for assistance on the road, available 24/7.

Online form to report an incident for your Tesla

Fill out the claim form

Prepare the following documents:
- Pictures you took of the damaged vehicle(s)
- Your completed European Accident Form
Submit the claim form with your phone or computer
Fill in all the fields as completely and accurately as possible to speed up the processing of your claim.

Please be patient, we will get back to you.

Once you have submitted the claim form, you don’t have to do anything else, unless we ask you for missing information.
We will process all information you submitted to us as soon as possible.

Your claim is answered.

If your claim is accepted, we will provide you with the best possible solution, whether in the form of a repair or monetary reimbursement.

If you're unhappy with the result, you can use this form to file a formal complaint about your claim.

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The information available on the website is provided for information purposes only and is not contractual. It is the customer's responsibility to read carefully the general conditions of our products and to make well-considered decisions.