What to do in case of an accident

Having an accident can be very stressful. That's why we try to make the process as simple as possible for you.

An accident occured

Are you safe?

If you or anybody involved in the accident is badly injured, contact emergency services first.

Need urgent assistance?

Call +43 800 007018 for roadside assistance, available 24/7.

Online form to report an incident for your Tesla

Fill out the claim form

Prepare the following documents:
- Pictures you took of the damaged vehicle(s)
- Your completed European Accident Form
Fill out the online form
Fill in all the fields on the form accurately and in detail. This will make it easier and quicker to process your request.

Please be patient, we will get back to you.

Once you have submitted the claim form, you don’t have to do anything else, unless we ask you for missing information.
We will process all the information you submitted to us as soon as possible.

We respond to your claim.

If your claim is accepted, we will provide you with the best possible solution, whether in the form of a repair or monetary reimbursement.

If you are not happy with the outcome, you can use this form to file a formal complaint about your claim..

DE | EN

The information available on the site is provided for information purposes only and is non-contractual. It is the customer's responsibility to read the general conditions of our products carefully and to make well-considered decisions.